DIGITAL INNOVATIONS

1. Information We Collect

1.1 Personal Information: Name, email address, phone number, company name, and any other details you provide when signing up, requesting support, or subscribing to SMS notifications.

1.2 Mobile & SMS Data: Phone number, carrier, device type, and consent/opt-in status for SMS and Zoom Phone messaging. Message metadata (timestamps, delivery status, replies) is used strictly for service operation and quality monitoring.

1.3 Automatically Collected Data: IP address, browser type, operating system, pages visited, links clicked, and other analytics via cookies and third-party tools (e.g., Google Analytics).

2. How We Use Your Information

2.1 Website & Service Delivery: To operate and maintain our website, provide customer support, and manage your account.

2.2 SMS & Zoom Phone Communications: To send appointment reminders, internal coordination messages, account updates, and support notifications. To track delivery and response metrics for quality and compliance.

2.3 Marketing & Improvements: To send you promotional offers, surveys, and newsletters if you’ve opted in, and to improve our services.

3. SMS/10DLC & Zoom Phone Specifics

3.1 Consent & Opt-In: You must explicitly opt in by texting START (or another keyword) or by giving verbal consent on a call. You can opt out anytime by replying STOP; reply HELP for assistance.

3.2 Data Retention & Sharing: We do not share your SMS consent status, message content, or phone number with third parties for marketing. We may share aggregated, de-identified data with service providers (Zoom, Twilio) to deliver messaging.

3.3 Compliance: All communications comply with TCPA, CTIA, and carrier 10DLC requirements. We maintain records of opt-in/opt-out transactions for audit and compliance.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to personalize your experience and gather analytics. You can disable cookies in your browser, but some features may not work properly.

5. Sharing of Information

We do not sell or trade your personal information. We may disclose information when required by law or to protect our rights.

6. Data Security

We use encryption and access controls to protect your data. However, no system is 100% secure. Please use strong passwords and notify us of any suspected breaches.

7. Your Rights

You have the right to access, correct, or delete your data, and to opt out of marketing communications at any time by contacting support@digitalinnovationsusa.com.

8. Children’s Privacy

Our services are not directed at children under 13. We do not knowingly collect data from children under 13. If discovered, we will delete it promptly.

9. Changes to This Policy

We may update this policy periodically. Continued use of our services constitutes acceptance of any changes.

10. Contact Us

Email: support@digitalinnovationsusa.com
Address: 2300 W 84th St, Unit 214, Hialeah, FL 33016